If your delivery has been delayed please contact us and we will provide you with the tracking number to enable you to chase it up with the Australia Post.
We cannot refund or replace lost items until an item has been reported as lost to Australia Post and Australia Post lodge & complete a search for the item. Australia Post require the sender to report a lost item so please inform us should you believe your parcel is lost in delivery. Please be aware this process of lodging a lost item search with Australia Post can take up to 20 days for Australia wide deliveries and up to 60 days for International deliveries.
International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1 - 2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from Australia Post (www.auspost.com.au) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. Pink LouLou cannot be held responsible for goods that are lost or delayed in transit.
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